Frequently Asked Questions
“I see a water main break. Where should I report?”
Call 416-338-8888 for water emergencies, or to report watermain breaks, basement or sewer flooding, problems with water pressure or volume, discoloured tap water, leaking or broken water meter, leaking fire hydrant.
Questions regarding water bill, please call 416-338-4829, or visit http://www.toronto.ca/water_bill/
“I want to report a damaged traffic sign and a malfunctioning traffic light. Who should I call?”
If you see a traffic signal light that does not work, a pothole, an unsafe road condition or anything that needs immediate attention, please call the City’s Transportation Department at 416-338-9999.
http://www.toronto.ca/transportation/contact_us.htm
“What should I do if I have a maintenance concern of my rental apartment?”
Speak to and write to the property owner / manager of your building about your concerns (put your concerns in writing and keep a copy). If after a reasonable period of time the repairs are still not done or your concerns are not resolved, you may contact the Scarborough ML&S district office at 416 396-7071.
http://www.toronto.ca/apartmentstandards/guidelines.htm
“There is a malfunctioning streetlight on my street. Who should I call?”
Streetlights in Toronto are maintained by Toronto Hydro. To report a damaged or malfunctioning streetlight, call Toronto Hydro Street Lighting Monday to Friday,
between the hours of 7:30 a.m. and 3 p.m. at 416-542-3195 or file a report online at http://www.thenergyservices.com/streetlighting/street_light_outages/index.cfm
“How do I get a birth, death, or marriage certificate?”
Please contact the Registry Services Office at 416-392-7036 or go to http://www.toronto.ca/registry-services/index.htm for further information
How do I find TTC (Toronto Transit Commission) routes, maps and schedules?
This information can be found on the TTC website at http://www.ttc.ca
“My property tax is too high. How can I appeal the assessment?”
If you do not agree with the current value assessment for your property you should first discuss your assessment with your local Municipal Property Assessment Corporation Office (MPAC). You can file a Request for Reconsideration Form available within the Municipal Property Assessment Corporation Web site. The MPAC Web site http://www.mpac.ca/ also includes assessment value information. You can call MPAC toll free at: 1-866-296-6722.
If you cannot agree with the assessor, you can formally file a Notice of Complaint appeal with the Assessment Review Board and appear at a hearing before a tribunal and present your evidence. You can call the ARB toll free at: 1-800-263-3237 or 416-314-6900.
http://www.toronto.ca/registry-services/assessment.htm
“After a snow fall, where can I find information about snow removal operations in my area?”
In order to get timely information about snow clearing operations, the city has established a telephone number 416-338-SNOW (7669) for residents to call. Residents can also call 416-599-9090 for road information.
“I would like to work for the City of Toronto. Where are the jobs posted?”
The City of Toronto is constantly looking for people that can share a commitment to community and the lives of our citizens. Summer student employment with the Toronto Public Service can be a great way to develop employability skills by providing on-the-job learning opportunities. For all current job listings, please visit http://www.toronto.ca/employment/index.htm
"I noticed that the city has spray painted the roads and sidewalks, what do the colors mean?"
hydro/electric red
temporary survey pink
"How do I find out when my Garbage Collection Day is ?"
Here is the link to the city's collection Day for your area.
http://www.toronto.ca/garbage/single/calendars/d4.pdf
"How can I get a summary of important decisions made at Council meetings?"
Visit Council Hightlights: http://www.toronto.ca/council_highlights/index.htm
What Happens When It Snows
When the snow starts to fall, salt trucks are sent out to the expressways and main roads. If 5cm of snow has already fallen and it is continuing to snow, ploughs are sent out to these roads. If ... (more) 5-8cm of snow has fallen, ploughs are also sent out to collector roads, bus routes or local streets with hills.
Please wait 24 hours after the snow has stopped before calling us to let us know if your street has not yet been ploughed.
What Can You Expect From Us?
Every effort will be made to keep the expressways and main roads open during a snowstorm.
• Ploughing of snow on City expressways begins when the snow has accumulated to a depth of 2.5-5cm and is still snowing. It takes 2-3 hours to complete one round of ploughing on all the expressways.
• Ploughing of arterial roads begins when the snow reaches 5cm and is still snowing. It takes 6-8 hours to complete one round of ploughing on arterial roads.
• Ploughing on local roads begins when snow accumulates to a minimum depth of 8cm and has substantially stopped. It will usually be completed within 15-20 hours.
• Sidewalk will generally be ploughed within 24-36 hours. Areas where there is on-street parking or limited roadway width will not be cleared.
• Bus stops and transit shelters will generally be ploughed within 48 hours after a snowstorm.
• Residential driveway windrows will be opened after a side street is plowed. Please note that our intent is to only plough a sufficient amount of snow from the windrow to permit a vehicle to easily drive across. Windrow clearing is not provided on narrow streets with no boulevards or where on-street parking is permitted.
What can you do to Prepare for a Snow Storm?
• Do not push snow from your property back onto the street.
• Please minimize use of salt.
• If possible, keep parked cars off the street so that ploughs can move through the streets more effectively.
• Wait until the ploughs have gone by before completely shoveling your driveway. This also applies if you have a sidewalk in front of your property.
• When a snow storm is in the forecast, you should ensure that you purchase any food, medication and household supplies that you might need for the next 48 hours. Try to stay off the streets.
• Remove encroachments adjacent to sidewalks and curbs that may interfere with sidewalk ploughs and roadway ploughs.
• Ensure the sod on your boulevard is kept cut back to the edge of the sidewalk.
For more information about the City’s winter maintenance plan, please call 416-338-SNOW (7669) or visit http://www.toronto.ca/transportation/snow/index.htm
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For more information call Customer Service for Solide Waste at 416-338-2010
How can I apply for job at the TTC?
The TTC accepts applications/resumes for advertised positions only. All job opportunities are advertised on the TTC website at www.ttc.ca as well as on the Jobs Hotline at 416-393-4564. The TTC does ... (more) not accept unsolicited resumes. The TTC Employment Office is located at 1138 Bathurst Street and is open to the public on Mondays and Wednesday from 7:45am to 3:00pm. A resume drop-box is available when the Employment Office is closed.
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